Unfortunately, we are unable to accept any refunds on your purchases if you simply change your mind, as we aim to begin the order and to cut the fabric withing the same day.
Lots of love and attention goes into each and every one of our orders; however, in the unlikely event of your product being faulty, please contact us. Please understand that our range is completely handmade; therefore, a fault does not refer to minor imperfections as ‘handmade’ can never replicate factory made items. A fault refers to item that is unwearable or has a tear or a hole.
Any requests for a refund due to a fault must be made within 7 days of receiving your purchase and must be returned to Lilybells & Co in the original condition you received it, unworn, with tags, and in sutable packaging. Return postage is at the buyers expense and we recommend it being ‘signed for’ to ensure we receive the order back. We are not liable for returned items that are lost in the post.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your order will automatically be replaced. If for any reason your product is no longer available due to not being able to source the materials to complete a made to order garment, we will message you to see if a replacement would be acceptable and if this is not the case, issue a full refund.