Refunds Policy

Unfortunately, we are unable to accept any refunds on your purchases if you simply change your mind, as we aim to begin the order and to cut the fabric withing the same day.

Lots of love and attention goes into each and every one of our orders; however, in the unlikely event of your product being faulty, please contact us.  Please understand that our range is completely handmade; therefore, a fault does not refer to minor imperfections as ‘handmade’ can never replicate factory made items.  A fault refers to item that is unwearable or has a tear or a hole.

Any requests for a refund due to a fault must be made within 7 days of receiving your purchase and must be returned to Lilybells & Co in the original condition you received it, unworn, with tags, and in sutable packaging.  Return postage is at the buyers expense and we recommend it being ‘signed for’ to ensure we receive the order back.  We are not liable for returned items that are lost in the post.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your order will automatically be replaced.  If for any reason your product is no longer available due to not being able to source the materials to complete a made to order garment,  we will message you to see if a replacement would be acceptable and if this is not the case, issue a full refund.

Privacy Policy

Last updated: February 28, 2021

Lilybells and Co (“us”, “we”, or “our”) operates the Lilybells and Co website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://lilybellsandco.co.uk

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Shipping Policy

The shipping is calculated on the weight of individual items and the packaging involved.  All items are posted via Royal Mail, 2nd class and signed for, unless a 1st class service is requested and paid for.

Small parcel £3.50

Medium parcel from £5.20

Delivery under normal circumstances is approximately 3-5 working days; however, due to these unprecedented times, this can not be relied upon.

The Royal Mail continue to work hard to collect, process and deliver throughout the UK, but due to the impact of COVID-19, delivery times can not be guaranteed and there maybe some delays.  Lilybells & Co will do everything possible to get the item shipped to you ASAP but we cannot be held responsible for delays in the postal service

Therefore, if you need an item for a special day, please ask if it’s possible for us to hurry things along. At present, 2nd class can take anything up to 10 days.

Terms and Conditions

Last updated: February 28, 2021

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://lilybellsandco.co.uk website (the “Service”) operated by Lilybells and Co (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Lilybells and Co.

Lilybells and Co has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Lilybells and Co shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.